How do I return an item?

  1. LNG will not accept any return without an RMA (return merchandise authorization). When requesting an RMA, please provide our original invoice number and invoice date, as well as the reason for the return. Any return without an RMA and any return that is sent COD will be refused by our receiving department.
  2. We cannot accept returns of electrical parts.
  3. Please insure returned parts are packaged properly.
  4. LNG will not issue a credit for damaged parts that were improperly packaged.
  5. Returns will be accepted on unused, undamaged components returned in the original box with original paperwork within 30 days of the date of shipment, postage paid.
  6. A credit or refund will be issued at the sole discretion of and will be based on the amount of the original invoice less freight charges.
  7. Returns that are neither defective nor due to a shipping error will be accepted for credit or refund for the amount of the original invoice less 20% restocking fee and less freight charges.
  8. LNG does not accept returns of special order items.
  9. All damage claims are to be filed with delivering carrier.
  10. All return are subject to management approval.

Policy Guide

When ordering from LNG parts store, please have the following information available:

a. Machine model number, serial number, voltage and color, if painted.

b. Billing name, address, city, state, zip code, telephone number, credit card number, expiration date and credit card billing address.

c. Shipping name, address, city, state and zip. Please note that UPS will not deliver to a post office box.

Payment for COD orders will be accepted in the following forms:

a. MasterCard, Visa, or Discover.

b. Certified bank checks or cashier’s checks.

c. Personal or company checks with prior approval. (Prepaid orders paid by personal or company checks will be held 10 days prior to shipping.) d. International order payments will be accepted in U.S. funds.

Minimum Orders:

$25.00 minimum will be charged on all orders in order to defray the cost of packaging and processing the order. No minimum applies to backorders or to orders that are shipped from separate warehouses due to our stocking levels.

Taxes:

You are responsible for any present or future sales, revenue, excise, or other taxes applicable and such taxes shall be added to the purchase price.

Returns:

LNG will not accept any return without an RMA (return merchandise authorization). When requesting an RMA, please provide our original invoice number and invoice date, as well as the reason for the return. Any return without an RMA and any return that is sent COD will be refused by our receiving department. We cannot accept returns of electrical parts. Please insure returned parts are packaged properly. LNG will not issue a credit for damaged parts that were improperly packaged. Returns will be accepted on unused, undamaged components returned in the original box with original paperwork within 30 days of the date of shipment, postage paid. A credit or refund will be issued at the sole discretion of and will be based on the amount of the original invoice less freight charges. Returns that are neither defective nor due to a shipping error will be accepted for credit or refund for the amount of the original invoice less 20% restocking fee and less freight charges. LNG does not accept returns of special order items. All damage claims are to be filed with delivering carrier.

Privacy:

How does LNG protect my privacy when ordering through the Parts Store?

LNG values our customer's privacy and has made security a priority in our online shopping experience. Customer information, including purchase history, shipping information, and billing details, are treated confidentially and will never be distributed, sold to, or exchanged with any third parties. In addition to we utilize Secure Sockets Layer (SSL) software to further ensure safe shopping. The industry standard for secure online transactions, SSL encrypts all of our customer's personal, shipping, and billing information, so that it cannot be read as it is transmitted.

Price Increase:

All prices and specifications are subject to change without prior notice.

Manufacturing Replacement:

All parts sold hereunder are form, fit and functional replacement parts. They are designed and manufactured to replace OEM parts with quality matching parts. Any references to parts and part numbers are intended for identification only. Similarly, references to various manufacturers or their products are made solely for the purpose of identification and no implication of sponsorship or endorsement should be made.

Thank you

LNG Laundry Equipment
Tel: 704-243-0142 or 305-591-0138
Fax: 704-243-3870 or 305-424-9462